Customer Case 1: Service Guidance
PROBLEM:
The time used for finding and resolving equipment malfunctions causes production losses for customers
SOLUTION:
With sphere's MR-powered step-by-step instructions, issues when running or maintaining machinery can be resolves quickly and efficiently
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Automize after-sales support on the sphere platform
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Implement intelligent troubleshooting processes
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Increase customer satisfaction by minimizing downtime through intelligent step-by-step instructions
Customer Case 2: Service - Troubleshooting and Emergency Response
PROBLEM:
When sending service technicians on-site, the company suffers from time-loss and an unavoidable delay in customer service response time
SOLUTION:
With sphere's remote assistance functionality, customer support requests can be processed immediately and performed more efficiently
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Provide more efficient remote support using a variety of mixed reality tools
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Mobilize and direct experts quicker to where they are needed, saving time and money
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Increase customer satisfaction by reacting to support requests within minutes, rather than hours or days
Customer Case 3: Integration & Implementation Support
PROBLEM:
Complex physical mockups are required to discuss the installation and ideal configuration of new equipment during projects
SOLUTION:
With sphere's built in Asset pipeline, 3D models of equipment can be imported and visualized holographically within minutes
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Save time and money by eliminating the need for physical mockups
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Improve understanding for the dimensions of a model
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Blend 3D models and physical objects to facilitate better planning
sphere is a Mixed Reality platform for enterprises that does not rely on heavy and expensive customization. It is an out-of-the-box solution for easy integration of MR into business processes - with sphere, businesses can increase safety while saving time and money. It covers all common mixed reality use cases for use across several different industries, namely Remote Assistance, Digital Collaboration, Workflow Support and Life-Size Overlays. .
