With sphere's remote assistance functionalities, your company can solve problems and errors of any kind remotely. With a wide array of mixed reality tools, sphere eliminates the need for a specialist's physical presence. An employee looking for help can simply mount a mixed reality device and be matched with an expert in the field. The issue at hand can then be solved by the local employee being assisted remotely, saving the company travel costs and eliminating downtime of critical machinery.
Customer Case 1: Industrial Machinery Industry
PROBLEM:
When sending service technicians on-site, the company suffers from time-loss and an unavoidable delay in customer service response time
SOLUTION:
With sphere's remote assistance functionality, customer support requests can be processed immediately and performed more efficiently
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Provide more efficient remote support using a variety of mixed reality tools
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Mobilize and direct experts quicker to where they are needed, saving time and money
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Increase customer satisfaction by reacting to support requests within minutes, rather than hours or days
Customer Case 2: Manufacturing Industry
PROBLEM:
Equipment breakdowns are resolved slowly due to limited availability of experts and technicians, causing significant costs
SOLUTION:
With sphere, a remote expert (plant engineering or supplier) can support immediately by sharing relevant content and annotating a local worker's surroundings in real time during machine malfunctions
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Provide instant remote assistance, resolving issues competently from afar with the help of mixed reality tools
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Reduce production losses with lower downtimes of critical machinery
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Save time and money by drastically reducing travel time of specialists
Customer Case 3: Construction Industry
PROBLEM:
Resolving construction errors takes a significant amount of time due to limited availability of people in authority positions
SOLUTION:
With sphere, technical planners can be contacted immediately in order to discuss non-conformities during site inspections and installation checks
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Shorten communication channels to specialists and people in charge
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Resolve errors more quickly by eliminating long travel times
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Increase productivity across different disciplines
sphere is a Mixed Reality platform for enterprises that does not rely on heavy and expensive customization. It is an out-of-the-box solution for easy integration of MR into business processes - with sphere, businesses can increase safety while saving time and money. It covers all common mixed reality use cases for use across several different industries, namely Remote Assistance, Digital Collaboration, Workflow Support and Life-Size Overlays. .
